Terms of sale
Last updated: July 10, 2026
These terms and conditions of sale govern purchases made on the Cosmo Lyo online store, accessible at the following address:
https://boutique.cosmolyo.ca.
By placing an order on our site, you agree to these terms of sale, as well as our additional policies, including our privacy policy, our delivery policy and our returns and refunds policy.
1. Merchant identification
The online store is operated by:
Cosmo Lyo
2012-3880 Harvey Boulevard
Jonquière, Quebec
G7X 8R6
Canada
E-mail : info@cosmolyo.ca
Phone : 418 437-2252
2. Products offered
Cosmo Lyo offers, among other things, freeze-dried fruits, freeze-dried fruit powders, freeze-dried candies, retail formats, professional formats and products intended for food, commercial or processing uses.
Product descriptions, images, weights, sizes, ingredients, prices, and availability are listed on the product pages. We make reasonable efforts to keep this information accurate and up-to-date.
Images are for illustrative purposes only. The actual appearance of a product may vary slightly depending on the batch, the fruit used, the natural color of the ingredients, the packaging format, the lighting, or the visual presentation.
3. Target clientele
The shop can serve individual customers, businesses, shops, food professionals, pastry shops, chocolate shops, cafes, restaurants, food production workshops and other commercial customers.
Certain products, formats, or quantities may be better suited to professional or B2B use. It is the customer's responsibility to verify that the chosen product is suitable for its intended use.
4. Price
Prices displayed on the website are in Canadian dollars unless otherwise indicated.
Prices may be displayed before or after taxes depending on the store settings, the display context, or the stage of the order process. The final applicable amount, including taxes and shipping fees, is shown before final order confirmation.
Cosmo Lyo reserves the right to modify its prices, promotions, formats, fees, or availability at any time without prior notice. The prices applicable to an order are those displayed at the time of order confirmation.
5. Taxes
Applicable taxes are calculated based on the billing address, delivery address, nature of the product, and applicable tax rules.
The customer is responsible for providing accurate information for billing and delivery.
6. Promotions and discounts
Promotions, discounts, promotional codes or special offers may be offered from time to time.
Unless otherwise stated, promotions are not retroactive, cannot be exchanged for cash, cannot be combined with other offers and may be modified or withdrawn without notice.
In the event of a clear error in a price, promotion or description, Cosmo Lyo reserves the right to correct the error, cancel the order or communicate with the customer to offer a reasonable solution.
7. Orders
An order is considered received when the customer completes the payment process and receives an order confirmation.
Receiving an automatic confirmation does not necessarily mean that the order has been definitively accepted. Cosmo Lyo may refuse, cancel, or correct an order in certain cases, including:
- Product unavailable;
- error in price or description;
- inventory error;
- payment problem;
- incomplete or invalid address;
- suspicion of fraud or misuse;
- Order incompatible with applicable terms of sale.
If an order needs to be cancelled after payment, a refund will be issued according to the payment method used, where applicable.
8. Payment
The accepted payment methods are those displayed at the time of checkout.
Payments may be processed by secure third-party providers, including Stripe or the payment solutions integrated into WooCommerce. Cosmo Lyo does not store full credit card numbers on its website.
An order may be held or cancelled if payment is refused, incomplete, disputed or reported as potentially fraudulent.
9. Product Availability
Products are offered subject to availability.
Freeze-drying, fruit supply, production lead times, raw material availability and periods of high demand can influence the actual availability of certain products.
If a product becomes unavailable after ordering, Cosmo Lyo may offer a replacement, an additional delay, a partial order, or a refund for the unavailable product.
10. Delivery
Orders are delivered according to the delivery options available at the time of checkout.
The usual processing time for an order is 24 to 48 working hours, Monday to Friday, unless otherwise stated or during periods of high volume.
Estimated delivery times may vary depending on the destination, carrier, package weight, product availability, weather conditions, holidays, or any situation beyond Cosmo Lyo's control.
Delivery charges are calculated at checkout, based on the available options. Free delivery thresholds may be offered depending on promotions or conditions in effect at the time of ordering.
For more details, please see our delivery policy.
11. Accuracy of the delivery address
The customer is responsible for providing a complete, accurate, and accessible delivery address.
Cosmo Lyo cannot be held responsible for any delay, return, loss or additional costs caused by an incorrect, incomplete or inaccessible address provided by the customer.
If a package is returned due to an incorrect address or an inability to deliver, additional charges may apply for a new shipment.
12. Order Receipt
The customer must inspect their order upon receipt.
Any error, breakage, apparent defect, damaged package or missing product must be reported promptly to customer service, ideally within 72 hours of receiving the goods.
After this period, it may be more difficult to confirm the condition of the product at the time of delivery.
13. Returns, replacements and refunds
Food products generally cannot be returned once they have been opened, used, altered, or when their integrity can no longer be verified.
In the event of a defective, damaged or problematic product upon receipt, the customer must contact support at the following address:
soutien@cosmolyo.ca.
A replacement will be offered as a priority when the situation warrants it. A refund may be considered if the replacement merchandise is also defective or if no reasonable alternative is possible.
For the full procedure, please see our returns and refunds policy.
14. Food products and preservation
Food products sold by Cosmo Lyo must be stored according to the instructions on the packaging or product sheet, when available.
In general, freeze-dried products should be stored in a dry, cool, clean place, away from moisture, excessive heat and direct light.
Once the packaging has been opened, the customer is responsible for properly resealing the product and storing it under appropriate conditions.
15. Allergens and ingredients
The customer is responsible for checking the ingredient list, the information available on the product sheet and the product label before consumption or use.
Products may be prepared, packaged or handled in an environment where other foods or allergens may be present.
In case of allergy, intolerance or dietary restriction, the customer must contact Cosmo Lyo before placing an order if they require special confirmation.
16. Use of products
The products are intended for normal food use, according to their nature and description.
For professional clients, it is up to the client to validate that the product is suitable for their process, recipe, packaging, labeling, market, internal standards and regulatory obligations.
Cosmo Lyo cannot guarantee a specific result in a given recipe, production, transformation or commercial application, unless specifically agreed to in writing.
17. Commercial and B2B Orders
For commercial, bulk, recurring orders or orders intended for food processing, special conditions may apply.
These conditions may relate in particular to prices, volumes, deadlines, packaging, samples, batches, payment terms, delivery conditions or technical requirements.
In the event of a separate written agreement between Cosmo Lyo and a commercial client, that agreement may prevail over certain general terms and conditions, to the extent provided for in writing.
18. Legal Guarantees
These conditions do not limit the rights that may be granted to consumers by applicable laws, including the legal guarantees provided in Quebec and Canada.
The goods sold may be covered by legal guarantees, in particular regarding normal use, reasonable duration and hidden defects, where these guarantees apply.
19. Limitation of Liability
To the extent permitted by law, Cosmo Lyo shall not be liable for any indirect damages, loss of profits, business losses, loss of production, loss of goodwill, business interruptions or other damages arising out of the use or inability to use the products or the site.
This limitation does not apply to mandatory protections provided by applicable laws.
20. Errors, interruptions and site availability
Cosmo Lyo makes reasonable efforts to keep the site accessible, functional and up-to-date.
However, the site may be temporarily unavailable due to maintenance, updates, technical errors, network interruptions, hosting problems, or situations beyond our control.
We do not guarantee that the site will be accessible at all times, without error or interruption.
21. Intellectual Property
The texts, images, logos, graphic elements, descriptions, trademarks, content and visual elements present on the site belong to Cosmo Lyo, its partners, its suppliers or their respective owners.
It is forbidden to copy, reproduce, modify, distribute or use these elements for commercial purposes without prior written permission.
22. Protection of personal information
Personal information submitted during an order or interaction with the site is processed in accordance with our privacy policy.
We invite you to consult this policy to understand how your information is collected, used, disclosed, stored and protected.
23. Electronic communications
By placing an order, the customer agrees to receive communications necessary for processing their order, including confirmations, invoices, delivery tracking, information requests, problem notifications, or customer service communications.
These transactional communications are distinct from marketing communications.
24. Modification of conditions
Cosmo Lyo may modify these terms of sale at any time to reflect changes in its products, services, business practices, technological tools or legal obligations.
The version applicable to an order is the one published at the time of order confirmation.
25. Applicable Law
These terms and conditions are governed by the laws applicable in the province of Quebec and the applicable Canadian federal laws.
Subject to mandatory rights provided by law, any dispute relating to these terms or to an order shall be submitted to the competent courts of Quebec.
26. Contact us
For any questions regarding these terms and conditions of sale, an order, a product, or a business inquiry, you can contact us:
Cosmo Lyo
2012-3880 Harvey Boulevard
Jonquière, Quebec
G7X 8R6
Canada
General email: info@cosmolyo.ca
Customer support: soutien@cosmolyo.ca
Telephone: 418 437-2252