Last updated:<\/strong> July 10, 2026<\/p>\n \nThese terms and conditions of sale govern purchases made on the Cosmo Lyo online store, accessible at the following address: \nBy placing an order on our site, you agree to these terms of sale, as well as our additional policies, including our privacy policy, our delivery policy and our returns and refunds policy.\n<\/p>\n \nThe online store is operated by:\n<\/p>\n \nCosmo Lyo<\/strong> \nE-mail :<\/strong> info@cosmolyo.ca<\/a> \nCosmo Lyo offers, among other things, freeze-dried fruits, freeze-dried fruit powders, freeze-dried candies, retail formats, professional formats and products intended for food, commercial or processing uses.\n<\/p>\n \nProduct descriptions, images, weights, sizes, ingredients, prices, and availability are listed on the product pages. We make reasonable efforts to keep this information accurate and up-to-date.\n<\/p>\n \nImages are for illustrative purposes only. The actual appearance of a product may vary slightly depending on the batch, the fruit used, the natural color of the ingredients, the packaging format, the lighting, or the visual presentation.\n<\/p>\n \nThe shop can serve individual customers, businesses, shops, food professionals, pastry shops, chocolate shops, cafes, restaurants, food production workshops and other commercial customers.\n<\/p>\n \nCertain products, formats, or quantities may be better suited to professional or B2B use. It is the customer's responsibility to verify that the chosen product is suitable for its intended use.\n<\/p>\n \nPrices displayed on the website are in Canadian dollars unless otherwise indicated.\n<\/p>\n \nPrices may be displayed before or after taxes depending on the store settings, the display context, or the stage of the order process. The final applicable amount, including taxes and shipping fees, is shown before final order confirmation.\n<\/p>\n \nCosmo Lyo reserves the right to modify its prices, promotions, formats, fees, or availability at any time without prior notice. The prices applicable to an order are those displayed at the time of order confirmation.\n<\/p>\n \nApplicable taxes are calculated based on the billing address, delivery address, nature of the product, and applicable tax rules.\n<\/p>\n \nThe customer is responsible for providing accurate information for billing and delivery.\n<\/p>\n \nPromotions, discounts, promotional codes or special offers may be offered from time to time.\n<\/p>\n \nUnless otherwise stated, promotions are not retroactive, cannot be exchanged for cash, cannot be combined with other offers and may be modified or withdrawn without notice.\n<\/p>\n \nIn the event of a clear error in a price, promotion or description, Cosmo Lyo reserves the right to correct the error, cancel the order or communicate with the customer to offer a reasonable solution.\n<\/p>\n \nAn order is considered received when the customer completes the payment process and receives an order confirmation.\n<\/p>\n \nReceiving an automatic confirmation does not necessarily mean that the order has been definitively accepted. Cosmo Lyo may refuse, cancel, or correct an order in certain cases, including:\n<\/p>\n \nIf an order needs to be cancelled after payment, a refund will be issued according to the payment method used, where applicable.\n<\/p>\n \nThe accepted payment methods are those displayed at the time of checkout.\n<\/p>\n \nPayments may be processed by secure third-party providers, including Stripe or the payment solutions integrated into WooCommerce. Cosmo Lyo does not store full credit card numbers on its website.\n<\/p>\n \nAn order may be held or cancelled if payment is refused, incomplete, disputed or reported as potentially fraudulent.\n<\/p>\n \nProducts are offered subject to availability.\n<\/p>\n \nFreeze-drying, fruit supply, production lead times, raw material availability and periods of high demand can influence the actual availability of certain products.\n<\/p>\n \nIf a product becomes unavailable after ordering, Cosmo Lyo may offer a replacement, an additional delay, a partial order, or a refund for the unavailable product.\n<\/p>\n \nOrders are delivered according to the delivery options available at the time of checkout.\n<\/p>\n \nThe usual processing time for an order is 24 to 48 working hours, Monday to Friday, unless otherwise stated or during periods of high volume.\n<\/p>\n \nEstimated delivery times may vary depending on the destination, carrier, package weight, product availability, weather conditions, holidays, or any situation beyond Cosmo Lyo's control.\n<\/p>\n \nDelivery charges are calculated at checkout, based on the available options. Free delivery thresholds may be offered depending on promotions or conditions in effect at the time of ordering.\n<\/p>\n \nFor more details, please see our delivery policy.\n<\/p>\n \nThe customer is responsible for providing a complete, accurate, and accessible delivery address.\n<\/p>\n \nCosmo Lyo cannot be held responsible for any delay, return, loss or additional costs caused by an incorrect, incomplete or inaccessible address provided by the customer.\n<\/p>\n \nIf a package is returned due to an incorrect address or an inability to deliver, additional charges may apply for a new shipment.\n<\/p>\n \nThe customer must inspect their order upon receipt.\n<\/p>\n \nAny error, breakage, apparent defect, damaged package or missing product must be reported promptly to customer service, ideally within 72 hours of receiving the goods.\n<\/p>\n \nAfter this period, it may be more difficult to confirm the condition of the product at the time of delivery.\n<\/p>\n \nFood products generally cannot be returned once they have been opened, used, altered, or when their integrity can no longer be verified.\n<\/p>\n \nIn the event of a defective, damaged or problematic product upon receipt, the customer must contact support at the following address: \nA replacement will be offered as a priority when the situation warrants it. A refund may be considered if the replacement merchandise is also defective or if no reasonable alternative is possible.\n<\/p>\n \nFor the full procedure, please see our returns and refunds policy.\n<\/p>\n \nFood products sold by Cosmo Lyo must be stored according to the instructions on the packaging or product sheet, when available.\n<\/p>\n \nIn general, freeze-dried products should be stored in a dry, cool, clean place, away from moisture, excessive heat and direct light.\n<\/p>\n \nOnce the packaging has been opened, the customer is responsible for properly resealing the product and storing it under appropriate conditions.\n<\/p>\n \nThe customer is responsible for checking the ingredient list, the information available on the product sheet and the product label before consumption or use.\n<\/p>\n \nProducts may be prepared, packaged or handled in an environment where other foods or allergens may be present.\n<\/p>\n \nIn case of allergy, intolerance or dietary restriction, the customer must contact Cosmo Lyo before placing an order if they require special confirmation.\n<\/p>\n \nThe products are intended for normal food use, according to their nature and description.\n<\/p>\n \nFor professional clients, it is up to the client to validate that the product is suitable for their process, recipe, packaging, labeling, market, internal standards and regulatory obligations.\n<\/p>\n \nCosmo Lyo cannot guarantee a specific result in a given recipe, production, transformation or commercial application, unless specifically agreed to in writing.\n<\/p>\n \nFor commercial, bulk, recurring orders or orders intended for food processing, special conditions may apply.\n<\/p>\n \nThese conditions may relate in particular to prices, volumes, deadlines, packaging, samples, batches, payment terms, delivery conditions or technical requirements.\n<\/p>\n \nIn the event of a separate written agreement between Cosmo Lyo and a commercial client, that agreement may prevail over certain general terms and conditions, to the extent provided for in writing.\n<\/p>\n \nThese conditions do not limit the rights that may be granted to consumers by applicable laws, including the legal guarantees provided in Quebec and Canada.\n<\/p>\n \nThe goods sold may be covered by legal guarantees, in particular regarding normal use, reasonable duration and hidden defects, where these guarantees apply.\n<\/p>\n \nTo the extent permitted by law, Cosmo Lyo shall not be liable for any indirect damages, loss of profits, business losses, loss of production, loss of goodwill, business interruptions or other damages arising out of the use or inability to use the products or the site.\n<\/p>\n \nThis limitation does not apply to mandatory protections provided by applicable laws.\n<\/p>\n \nCosmo Lyo makes reasonable efforts to keep the site accessible, functional and up-to-date.\n<\/p>\n \nHowever, the site may be temporarily unavailable due to maintenance, updates, technical errors, network interruptions, hosting problems, or situations beyond our control.\n<\/p>\n \nWe do not guarantee that the site will be accessible at all times, without error or interruption.\n<\/p>\n \nThe texts, images, logos, graphic elements, descriptions, trademarks, content and visual elements present on the site belong to Cosmo Lyo, its partners, its suppliers or their respective owners.\n<\/p>\n \nIt is forbidden to copy, reproduce, modify, distribute or use these elements for commercial purposes without prior written permission.\n<\/p>\n \nPersonal information submitted during an order or interaction with the site is processed in accordance with our privacy policy.\n<\/p>\n \nWe invite you to consult this policy to understand how your information is collected, used, disclosed, stored and protected.\n<\/p>\n \nBy placing an order, the customer agrees to receive communications necessary for processing their order, including confirmations, invoices, delivery tracking, information requests, problem notifications, or customer service communications.\n<\/p>\n \nThese transactional communications are distinct from marketing communications.\n<\/p>\n \nCosmo Lyo may modify these terms of sale at any time to reflect changes in its products, services, business practices, technological tools or legal obligations.\n<\/p>\n \nThe version applicable to an order is the one published at the time of order confirmation.\n<\/p>\n \nThese terms and conditions are governed by the laws applicable in the province of Quebec and the applicable Canadian federal laws.\n<\/p>\n \nSubject to mandatory rights provided by law, any dispute relating to these terms or to an order shall be submitted to the competent courts of Quebec.\n<\/p>\n \nFor any questions regarding these terms and conditions of sale, an order, a product, or a business inquiry, you can contact us:\n<\/p>\n \nCosmo Lyo<\/strong> Conditions de vente Derni\u00e8re mise \u00e0 jour : 10 juillet 2026 Les pr\u00e9sentes conditions de vente encadrent les achats effectu\u00e9s sur la boutique en ligne de Cosmo Lyo, accessible \u00e0 l\u2019adresse suivante : https:\/\/boutique.cosmolyo.ca. En passant une commande sur notre site, vous acceptez les pr\u00e9sentes conditions de vente, ainsi que nos politiques compl\u00e9mentaires, notamment notre…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-945","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/boutique.cosmolyo.ca\/en\/wp-json\/wp\/v2\/pages\/945","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/boutique.cosmolyo.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/boutique.cosmolyo.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/boutique.cosmolyo.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/boutique.cosmolyo.ca\/en\/wp-json\/wp\/v2\/comments?post=945"}],"version-history":[{"count":2,"href":"https:\/\/boutique.cosmolyo.ca\/en\/wp-json\/wp\/v2\/pages\/945\/revisions"}],"predecessor-version":[{"id":947,"href":"https:\/\/boutique.cosmolyo.ca\/en\/wp-json\/wp\/v2\/pages\/945\/revisions\/947"}],"wp:attachment":[{"href":"https:\/\/boutique.cosmolyo.ca\/en\/wp-json\/wp\/v2\/media?parent=945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nhttps:\/\/boutique.cosmolyo.ca<\/a>.\n<\/p>\n1. Merchant identification<\/h2>\n
\n2012-3880 Harvey Boulevard
\nJonqui\u00e8re, Quebec
\nG7X 8R6
\nCanada\n<\/p>\n
\nPhone :<\/strong> 418 437-2252\n<\/p>\n2. Products offered<\/h2>\n
3. Target clientele<\/h2>\n
4. Price<\/h2>\n
5. Taxes<\/h2>\n
6. Promotions and discounts<\/h2>\n
7. Orders<\/h2>\n
\n
8. Payment<\/h2>\n
9. Product Availability<\/h2>\n
10. Delivery<\/h2>\n
11. Accuracy of the delivery address<\/h2>\n
12. Order Receipt<\/h2>\n
13. Returns, replacements and refunds<\/h2>\n
\nsoutien@cosmolyo.ca<\/a>.\n<\/p>\n14. Food products and preservation<\/h2>\n
15. Allergens and ingredients<\/h2>\n
16. Use of products<\/h2>\n
17. Commercial and B2B Orders<\/h2>\n
18. Legal Guarantees<\/h2>\n
19. Limitation of Liability<\/h2>\n
20. Errors, interruptions and site availability<\/h2>\n
21. Intellectual Property<\/h2>\n
22. Protection of personal information<\/h2>\n
23. Electronic communications<\/h2>\n
24. Modification of conditions<\/h2>\n
25. Applicable Law<\/h2>\n
26. Contact us<\/h2>\n
\n2012-3880 Harvey Boulevard
\nJonqui\u00e8re, Quebec
\nG7X 8R6
\nCanada
\nGeneral email: info@cosmolyo.ca<\/a>
\nCustomer support: soutien@cosmolyo.ca<\/a>
\nTelephone: 418 437-2252<\/p>","protected":false},"excerpt":{"rendered":"